Privacy

Privacy Policy

Last updated: May 31, 2026. This policy explains how 405 Studio LLC DBA Caseharbor handles information for the Caseharbor platform.

Information We Process

Caseharbor helps insurance agencies manage operational follow-up. The platform may process account details, agency user information, customer contact details, policy workflow data, message delivery metadata, uploaded documents, communication preferences, consent and opt-out records, and activity history needed to provide the service.

How We Use Information

We use information to provide and secure Caseharbor, support agency workflows, deliver operational messages, maintain audit history, troubleshoot service issues, prevent abuse, comply with legal or carrier requirements, and communicate about account or service matters.

SMS Privacy

Mobile phone numbers, SMS opt-in records, SMS consent data, and SMS communication preferences are used only to provide operational Caseharbor messaging and related customer service. We do not sell, rent, disclose, transfer, or share mobile opt-in information or SMS consent data with third parties or affiliates for their promotional or marketing purposes.

SMS Consent and Opt-Out Records

Caseharbor may store operational metadata showing whether a recipient opted in, opted out, requested help, or received delivery-related SMS events. These records are used to honor consent choices, prevent unwanted messages, support carrier compliance, and maintain audit history.

Service Providers

We may use trusted service providers to host the platform, send email, deliver SMS, process payments, secure the service, and operate core infrastructure. These providers may process information only as needed to perform services for Caseharbor and are not permitted to use SMS opt-in data for their own promotional or marketing purposes.

Security and Retention

We use administrative, technical, and operational safeguards designed to protect information. We retain information as needed to provide Caseharbor, maintain audit records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

SMS recipients can reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out. They can reply START to opt back in and HELP for help. Agency users can contact us for privacy or account questions at support@thecaseharbor.com.

Changes to This Policy

We may update this policy as Caseharbor changes or as operational, legal, carrier, or compliance requirements evolve. The updated version will be posted on this page with a revised effective date.